Description

Instructional Designer

US-MA-Westborough

Job ID: 5783
Type: Full Time
# of Openings: 1
Category: Human Resources - Training
Westborough Operations Center

Overview

The Instructional Designer creates, develops, and delivers high-quality learning solutions that support employee performance, regulatory compliance, and organizational priorities. This role combines instructional design, LMS administration, and facilitation to create engaging, accessible, and audit-ready learning experiences across the Bank. Designs and develops training programs, including eLearning modules, instructor-led materials and blended learning solutions. Aligns learning content with business goals, applies adult learning methodologies, and incorporates interactive elements to enhance engagement. Partners with subject matter experts to optimize LMS offerings and ensure content accuracy and relevance.

Responsibilities

• Instructional Design & Content Development
• Design and develop eLearning, microlearning, instructor-led, and blended learning programs using established instructional design methodologies
• Create high-quality learning assets, including facilitator guides, participant materials, job aids, assessments, and evaluation tools
• Develop interactive, learner-centered content using authoring tools such as Articulate Storyline/Rise, Captivate, and Camtasia
• Ensure all learning materials are accurate, consistent, accessible, and aligned with adult learning principles, organizational goals, and regulatory requirements
• Evaluation & Continuous Improvement
• Measure learning effectiveness through surveys, feedback, completion data, and performance indicators
• Continuously refine learning content, delivery methods, and LMS processes based on data, learner feedback, and evolving business needs
• Stay current on emerging learning technologies, instructional design trends, and facilitation best practices
• Learning Management System (LMS) Administration
• Serve as primary administrator for the Learning Management System, including course setup, enrollment rules, reporting, troubleshooting, and annual curriculum maintenance
• Partner with Compliance and subject matter experts to ensure assigned training content is appropriate for target audiences and regulatory expectations
• Manage LMS vendors, including monitoring course updates, coordinating enhancements, and requesting statements of work as needed
• Upload, test, and maintain eLearning content to ensure a seamless learner experience
• Generate participation, completion, and audit reports for managers, Compliance, and regulators as required
• Provide learner and trainer technical support related to LMS access and functionality
• Facilitation & Training Delivery
• Facilitate engaging virtual and in-person training sessions for diverse employee audiences
• Adapt facilitation techniques to meet varying learning styles and experience levels
• Coach managers and subject matter experts to support effective training delivery and knowledge transfer

Qualifications

Education

• Bachelor's Degree in Instructional Design, Learning & Development, Adult Learning, Human Resources, or a related field is required
• A recognized certificate in Instructional Design
• Professional certifications (e.g., DiSC, EQ, MBTI, or similar assessments)

Work Experience

• 3-5 years of experience in instructional design, eLearning development, facilitation, and LMS administration is required

Knowledge, Skills, and Abilities

• Demonstrated experience developing original learning content
• Strong knowledge of adult learning theory, instructional design methodologies, and blended learning approaches
• Proficiency with eLearning authoring tools and Learning Management Systems
• Exceptional attention to detail and commitment to accuracy, particularly in regulated environments
• Strong communication, presentation, and stakeholder collaboration skills
• Ability to manage multiple projects and deadlines independently
• Experience in a financial institution or similarly regulated industry strongly preferred
• Visa Sponsorship will not be provided for this position
• No relocation assistance provided

Licenses and Certifications

• Commitment to obtaining an Instructional Design and/or Facilitation certification within two years of hire

Equal Opportunity Employer, including disability/protected veterans

PI286898454